Follow these steps to add offline apps to Intune: Intune can always pull the latest version of quick assist from the store. Activate the sync of Intune with the Windows Store for Business. When the installation is complete, you will see Get changes to Open. Then give permission to install Quick Assist. You will be taken to the Microsoft Store to get the latest version. Install Quick Assist as an offline version from the Windows Store for Business:įrom the Quick Assist prompt, select Open Microsoft Store. We strongly recommend that you follow the steps below to distribute Quick Assist via Intune: For example, installing the new app requires local administrator rights and runs next to the outdated version on Windows machines. Since Quick Assist moved to Microsoft, we have noticed that Windows admins and users are having numerous issues with the new Store version of Quick Assist. How to deploy the new Quick Assist tool with Intune?

To keep your remote assistance sessions secure, you must download the new Quick Assist from the Microsoft Store, which will also be retired in the first quarter of 2023.

But since April 27, 2022, the remote assistance with Quick Assist has changed, and it will no longer be a built-in tool integrated into Windows 10/11. With Quick Assist, your support team can easily diagnose and troubleshoot technical issues and instruct users directly on their devices. It can remotely connect to a user's device and then view its display, make annotations, or take full control. Quick Assist is a Microsoft app that allows you to share your device with another person over a remote connection.

Install quickassist